The following information is intended for CEU-Hours.com user and customers prior to January 2011.
During the month of December 2010 it came to the attention of the operators of CEU-Hours.com that there had been unauthorized access to our servers by an unknown individual/s. As a result of this access, CEU-Hours.com made the decision to close the website to public access until such a time as the site could be redesigned for the safety of our users.
It appears that unauthorized access may have included access to customer names, email address, courses purchased and amount of purchase, mailing address and state of licensure, type of health care license held and/or license number (to the extent that this information was provided to CEU-Hours.com).
There is no indication that payment data was compromised since CEU-Hours.com utilized PayPal as a third party payment processor and no payment data was collected by, or in the possession of, CEU-Hours.com.
CEU-Hours.com made the decision to completely shut down and redesign the website with a new third party designer and utilize fully managed hosting environment that is closely monitored for security by the host manager.
There have been instances of some former customers receiving unauthorized email messages that appeared to be from CEU-Hours.com making requests regarding payment for previously completed courses.
If you receive any suspicious communications that appear to be from us, please do not reply or respond or under any circumstances provide any payment information, but instead please contact CEU-Hours.com by phone at 817-494-2006 or through the contact form on the website and advise us of the contact so we may take further action in our investigations into the incident.
There are a number of free reputable resources online that can help with determining if your computer has experienced a compromise such as installed of unauthorized software or other security issue. A list of these resources is listed below. We encourage all users to utilize proper online safety and best practices for safe computing at all times.
Please accept our apologies for any inconvenience that this may have caused to any of our users or customers.
Free computer scanning/security resources:
1. Microsoft Security Essentials - Free scanning and real-time protection from Microsoft - http://www.microsoft.com/en-us/security_essentials/default.aspx
2. Malware Bytes - Free scanning and malware removal software - http://www.malwarebytes.org/
3. Comodo Firewall - An alternative to the built-in Windows firewall blocking two way traffic - http://personalfirewall.comodo.com/free-download.html#
4. AVG - Free Anti-virus protection - http://free.avg.com/us-en/homepage
5. Sophos Rootkit Hunter - Finds and removes rootkit compromises (that traditional anti-virus might miss) - http://www.sophos.com/en-us/products/free-tools/sophos-anti-rootkit.aspx
6. Spybot - Spybot Search and destroy detects and removes many spyware programs -http://www.safer-networking.org/en/index.html
7. AnitSpyWare - Another spyware removal tool that seems very comprehensive - http://www.superantispyware.com
Note: CEU-Hours.com is not affiliated with any of the vendors of programs listed above. Inclusion on this reference list is not an endorsement of the product, program or service by CEU-Hours.com, LLC or it owners or operators.
* Use of multiple real-time anti-virus programs may render them less effective. Always use either the Windows built in firewall or a third party firewall.